Whitehouse feedback
2003-07-21 16:30:36.806993+00 by Dan Lyke 1 comments
A few people have linked to Markoff in the New York Times: Whitehouse E-mail System Becomes Less Friendly, about the new forms-based interface to send feedback to The Whitehouse The Whitehouse (With apologies to Doug Marlette: "So you take the feed out to the chickens at 7 or so, and long about 11 you get your feed back..."). Frankly, I see this as an improvement: Now we know what knobs to tweak. Before some hapless intern looked for keywords in the email and funneled that into some sort of higher level statistics system, and they've just taken that subjectivity out of the loop and given us the knobs to tweak. Sounds like opportunity to me.