United fragmented
2004-09-12 20:25:20.878128+00 by Dan Lyke 1 comments
Some notes on the flight: Amazon booked me on United. Even without the knowledge of their current financial difficulties, it only takes a single flight to tell that United has some serious management issues. In fact, just checking in, with a long line, and seeing that they were getting probably 60% utilization of their self-service terminals for the lack of a way to tell the people in the line that there were terminals free, shows me that someone's not paying attention to process. Contrast this to JetBlue which has a little "next available check-in slot" LED sign and runs a much higher utilization of resources.