RapidSSL Kudos
2005-10-01 13:29:57.133599+00 by meuon 1 comments
I hade been using Comodo for my *.cybrmall.com wildcard SSL certificate, cause a year ago they were the cheapest by a large margin. I recently tried to renew with them (at $399) and was unable to because their interface kept saying I needed to login with another login/password (than the only one I had) to renew that certicate. Calls to tech support got 'all lines are busy, e-mail us', and my emails got back a form response saying ' you can not request a login/password change more than 3 times in 24hrs ' - In other words, complete system shutdown. Goodbye Comodo.
I picked RapidSSL.com and was blow away how simple and streamlined their website and process was in comparison, and that I had a valid Tier 1 wildcard ssl certificate in under 30 minutes after I started the process by clicking 'buy'. They 'identified' me by both emailing the admin contacts for my domain, as well as an automated phone call where I verified a number on the web page and they recorded a sample of my voice (which means they verified my phone # as well). I saved $200, no faxing and waiting, and everything worked so well I feel compelled to share.