Criteria for Banking...
2006-09-17 04:44:34.465479+00 by meuon 3 comments
I think it's time I find another bank. www.SunTrust.com is down. 100%, I can get to a different login screen, but can't login. This is after a strange week of issues with their online interface, can't do things, one of my account balances has been offline for a few days. e-mails are unanswered, and my local branch is willing to be helpful, but can't do anything.
As they handle a couple of CC merchant accounts, and I have my household bills finally all reset to bill directly against this account, I'm reluctant to change.. and it will cost me some serious time and money to do so, I'm still considering it.
Banking has become little more than an abstraction of an ability to do data processing well, with a good online interface, timely and good reporting, and the ability to move money around. I'm just not getting a warm fuzzy feeling from their online capabilities. At this point in the world, that's about all they are dispite the nice people behind the local counters, and their allowing the "North Shore Community" and CBC to abuse their much needed parking lot space on Frazier.
Maybe I'm being unreasonable for expecting it to be accessable at Midnight Saturday.. and I'd forgive them if it were a 'undergoing scheduled maintenance' screen.. but I've seen what banks spend on hosting and connectivity, they should be up no matter what, right?
Oh.. They just popped up with:
"Online Banking is currently not in service. We apologize for the inconvenience. Please try again later."
Faith inspiring. Eh?